Privacy Policy — bdji999

1. Introduction & Scope

This Privacy Policy ("Policy") describes how bdji999 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who register for and use the bdji999 online casino and sports betting platform, including all associated web interfaces and mobile features.

This Policy applies to all players accessing bdji999 from Bangladesh, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. By registering an account on bdji999 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which are published on this website. In the event of any conflict between this Policy and any other document, this Privacy Policy governs matters relating to personal data.

2. Data We Collect

bdji999 collects personal data through several means: directly from you when you register, verify your identity, make transactions, or contact support; automatically through your use of the platform; and, in limited circumstances, from trusted third-party service providers. The categories of data we collect are described below.

2.1 Registration Data

When you create an account on bdji999, we collect the following information:

• Full legal name
• Date of birth
• Residential address (including district and division within Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may request and store the following documents:

• National ID card (NID), passport, or driving licence (front and back images)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Proof of payment method ownership (bKash, Nagad, Rocket, or bank account confirmation screenshots)
• Selfie or live photo for identity confirmation purposes

2.3 Financial & Transaction Data

When you make deposits or withdrawals via payment providers such as bKash, Nagad, Rocket, Upay, or Bangladeshi bank transfers, we collect:

• Transaction amounts and dates
• Payment method identifiers (mobile wallet numbers masked at storage, bank account references)
• Deposit and withdrawal history
• Bonus claim and wagering records

2.4 Gameplay & Betting Data

We record data relating to your activity on the platform in order to operate our services, resolve disputes, and fulfil responsible gaming obligations. This includes:

• Game sessions, bet amounts, win/loss records, and game history
• Sports betting selections, odds accepted, and settlement outcomes
• Session duration, login and logout times
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

When you access bdji999, our systems automatically collect certain technical information:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Referring URL and pages visited within bdji999
• Session identifiers and cookie data (see Section 5 for full cookie details)

2.6 Communication Data

When you contact our support team via live chat or email, we retain records of the conversation including the content of your messages, the date and time of contact, and the outcome of any support request. This data is used to improve service quality and to resolve any disputes that may arise.

3. How We Use Your Data

bdji999 uses the personal data we collect for the following purposes. Each purpose is grounded in a legitimate legal basis — either your consent, contractual necessity, legal obligation, or our legitimate interest in operating a safe and fair gaming platform.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, device data	Contractual necessity
Identity verification (KYC)	KYC documents, registration data	Legal obligation
Processing deposits and withdrawals	Financial data, KYC data	Contractual necessity
Fraud prevention and security	Technical data, transaction data	Legitimate interest
Responsible gaming monitoring	Gameplay data, session data	Legal obligation / Legitimate interest
Customer support	Communication data, account data	Contractual necessity
Platform analytics and improvement	Technical data, gameplay data	Legitimate interest
Personalised promotions (with consent)	Gameplay data, registration data	Consent
Legal and regulatory compliance	All categories as required	Legal obligation

Where we rely on your consent as the legal basis for processing (for example, to send you personalised promotional offers via email or SMS), you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.

4. Data Sharing & Disclosure

bdji999 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data only in the limited circumstances described below.

4.1 Service Providers

We engage carefully selected third-party service providers who assist us in operating the platform. These providers are granted access only to the data they need to perform their specific function and are contractually required to handle that data securely and in accordance with this Policy. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks require transaction data to process deposits and withdrawals.
• KYC and identity verification services: Third-party verification providers may process your identity documents to confirm your identity and age.
• Game providers: Software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver their games. These providers operate under their own certified RNG and data security standards.
• Cloud infrastructure and hosting providers: Our platform is hosted on secure, encrypted cloud infrastructure. Hosting providers process technical and session data as part of service delivery.
• Analytics providers: Aggregate, anonymised usage data may be processed by analytics tools to help us understand platform performance. No personally identifiable data is shared with analytics providers in identifiable form.

4.2 Legal and Regulatory Disclosure

bdji999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.

4.3 Business Transfers

In the event that bdji999 undergoes a merger, acquisition, or transfer of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected players and ensure that the receiving entity agrees to be bound by privacy standards equivalent to those set out in this Policy.

5. Cookies & Tracking Technologies

bdji999 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used. The table below describes the categories of cookies in use.

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your login session, load balancing, fraud prevention tokens	No — required for the platform to function
Functional / Preference	Remember your language preference, game lobby layout, and notification settings	Yes — via browser settings
Analytics	Anonymised usage data: page visits, session duration, feature engagement	Yes — via browser settings
Responsible Gaming	Store session time data for session limit tools and self-exclusion enforcement	No — required for responsible gaming compliance

You can manage cookie preferences at any time through your web browser's settings. Most browsers allow you to block or delete cookies, though disabling strictly necessary cookies will prevent you from logging in or using the platform. bdji999 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external websites.

6. Data Security Measures

bdji999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the bdji999 platform is encrypted using industry-standard TLS 1.3 protocols. The padlock icon in your browser address bar confirms that your connection is secure.
• Encrypted data storage: Personal and financial data held in our databases is encrypted at rest. Sensitive fields such as payment method identifiers and identity document images are stored with an additional layer of field-level encryption.
• Access controls: Access to personal data within bdji999's operational systems is restricted on a strict need-to-know basis. Staff who require access to player data are subject to background checks and are bound by confidentiality agreements.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. 2FA is available free of charge in your account security settings and provides significant additional protection against unauthorised access.
• Penetration testing and security audits: bdji999 conducts periodic security assessments to identify and address vulnerabilities in the platform infrastructure.
• Incident response: In the event of a data security incident that affects your personal data, bdji999 will notify affected players promptly and take all necessary steps to contain the incident and prevent recurrence.

7. Data Retention

bdji999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with any applicable legal, regulatory, or audit obligations.

As a general rule, the following retention periods apply:

• Account and registration data: Retained for the lifetime of your account and for a period of 5 years following account closure, in accordance with anti-money laundering and fraud prevention record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of last account activity or account closure, whichever is later.
• Financial and transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gameplay and betting records: Retained for a minimum of 3 years from the date of each session or bet, and longer where required for dispute resolution.
• Customer support communications: Retained for a period of 2 years from the date of the most recent communication in a support thread.
• Technical and device data (logs): Retained for up to 12 months from collection, after which they are deleted or anonymised.

Where you request deletion of your personal data and no mandatory retention obligation applies, bdji999 will complete the erasure process within 30 calendar days of receiving a valid request. You will receive written confirmation once the erasure has been completed.

8. Your Privacy Rights

As a player based in Bangladesh using bdji999, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team via live chat or by emailing support@bdji999.

• Right of Access: You have the right to request a copy of all personal data bdji999 holds about you. We will provide this information in a commonly used, machine-readable format within 30 days of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly in your account profile settings.
• Right to Erasure: Subject to applicable legal retention obligations, you have the right to request that bdji999 delete all personal data we hold about you. This right is typically exercised upon account closure. Note that certain data must be retained for legal compliance purposes even after erasure requests are received.
• Right to Restriction of Processing: In certain circumstances (for example, where you contest the accuracy of your data or where you have objected to processing), you have the right to request that we restrict the processing of your personal data while the matter is resolved.
• Right to Data Portability: You have the right to request that your personal data be provided to you in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Object: Where we rely on legitimate interest as the legal basis for processing your data (for example, for analytics or personalisation), you have the right to object to that processing at any time.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

9. Third-Party Services

The bdji999 platform integrates with a number of third-party services in order to deliver games, process payments, and provide other platform features. While bdji999 takes care to work only with reputable, security-conscious providers, we wish to make clear that this Privacy Policy applies only to data processed directly by bdji999.

Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) operate their own platforms and may process limited gameplay data in order to deliver their games. These providers are subject to their own privacy policies and data security certifications, which are available on the respective providers' websites.

Payment providers such as bKash, Nagad, Rocket, and Upay, as well as partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank, process your payment data in accordance with their own terms and privacy policies. bdji999 is not responsible for the data practices of these independently operated services.

bdji999 does not embed third-party advertising networks, social media tracking pixels, or retargeting technologies on its platform. We do not share your personal data with social media platforms for advertising purposes.

10. Updates to This Policy

bdji999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make a material change to this Policy, we will publish the updated version on this page with a revised effective date. For significant changes, we may additionally notify registered players via email or via an in-platform notification.

Your continued use of bdji999 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data. The date at the top of this page always reflects when the Policy was last reviewed or updated.

If you have any questions about this Privacy Policy, or if you wish to raise a concern about how bdji999 handles your personal data, please contact our support team at any time. We are available 24 hours a day, 7 days a week, and our average response time is 2–5 minutes via live chat. All privacy-related correspondence is handled in strict confidence.